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How We Handle Your Account and Personal Data

When you open an account with us, your data and account security are protected under clear operational policies.

Encrypted account loginWithdrawal verificationData separation standards
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bosswin168 link How We Handle Your Account and Personal Data
REACH OUR TEAM

Contact Us About Your Account or Legal Rights

Live chat Our support agents in Makassar and across Indonesia answer account and legal questions via live chat during lobby hours. Open your account and click the help icon to connect with a representative.
Email support Send a detailed request about your account, withdrawal, or data to our legal support address. We respond within one business day and keep a full record of every exchange.
Account settings Review your personal details, payment methods, and login history directly from your account dashboard. Update your email or phone number at any time without contacting support.
HOW WE PROTECT YOU

Data, Security and Your Account Rights

Encrypted passwords

Your login credentials are hashed and encrypted on our servers. We never store plaintext passwords and cannot retrieve them; password resets generate a new secure token you use once to set a new password.

Withdrawal verification

Every withdrawal request triggers an identity check. We confirm your registered name, email and phone number match your bank details before processing any transfer via DANA, OVO, GoPay or QRIS.

Session cookies

When you log in, we place a session cookie on your device. It expires when you close your browser or after 30 minutes of inactivity. Clear your browser cookies to remove this session data manually.

Data retention

We keep your account records, bet history and payment logs for seven years after your last login. You can request deletion of non-essential personal details by contacting support; transaction records are kept for regulatory compliance.

Payment data separation

Your bank details and card information are never visible on your game account. Payment data is encrypted separately and only used to process deposits and withdrawals through DANA, OVO, GoPay and QRIS.

Request your data

Contact our support team to request a copy of all personal data we hold about you, including account activity, logins and payment history. We compile and send it within five business days.

Your Rights and Our Legal Practices

Visit the login page and click 'Forgot Password'. We send a reset link to your registered email. Click the link, set a new password, and log in. The reset token expires after one hour for security. If you no longer have access to that email, contact live chat with your account username and registered phone number for verification.

You can update your email address and phone number directly in Account Settings under Personal Details. Your registered name cannot be changed after account creation to comply with withdrawal verification rules. If your legal name changes, contact support with official documentation and we can assist with account updates.

After we verify your identity, withdrawals via DANA, OVO, GoPay and QRIS usually process within 5 to 15 minutes. Bank transfers may take up to one business day. You'll receive a confirmation message when your withdrawal enters the payment system. Check your payment app to see the incoming transfer.

Open your account, navigate to your bet history, and find the wager or transaction in question. Click 'Report Issue' and describe the problem. Our team reviews the bet record from our server logs and responds within 24 hours. If we find an error, we credit your balance immediately and send a detailed explanation via email.

We do not sell your data. We share account details only with payment processors (DANA, OVO, GoPay, QRIS providers) to process your deposits and withdrawals, and with our hosting and security partners. We never share your gaming activity, bet history or balance with third parties outside our operation.

Yes. Contact our support team and request a full data export. We compile your personal information, account activity, bet records and payment history into a file and send it to your registered email within five business days. The file is encrypted for security during transfer.

If you suspect unauthorised access, change your password immediately and contact live chat or email support. We review your account login history and flag any unusual activity. If fraudulent bets were placed, we investigate your transaction records and credit your account if we confirm unauthorised use occurred.

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